Making rental assistance a little less complicated
Millions of low-income households in America receive rental assistance through the Section 8 housing program. But the experience for applicants and tenants can be burdensome, requiring extensive paperwork and ongoing visits to the housing authority. This can be particularly difficult for families, seniors, and individuals with disabilities.
The Santa Clara Counting Housing Authority (SCCHA) wanted to do something about this. They asked Daylight and two capable partners to design and build a digital solution that would help people do far more on their phones and far less on paper and in the agency office. Daylight, Code Name Collective and Blackbird collaboratively designed and built an intuitive tool for people with varied accessibility needs and digital competencies.
The result is an effective product that helps everyday people in need and still works within a complex, heavily regulated government system. The app was launched in 2019 and has helped thousands of low-income individuals quickly accomplish tasks on their phones, while taking less time away from work and family. This has been particularly valuable during the 2020 Covid19 pandemic. The SCCHA app is providing a hopeful blueprint for housing authorities across the state and country seeking to digitize and streamline their experience and processes.