Keyboard Liberation: Increase doctor-patient interaction by letting AI handle administration
It’s a recurrent issue we have encountered over 25 years of consulting: excessive administrative tasks significantly hinder healthcare professionals from delivering an optimal patient experience. When asked about their primary wish, doctors consistently express the desire to "eliminate administration and liberate time for genuine caregiving duties." The numbers bear that out. One survey of US clinicians found that 36% reported spending more than half their time on administration, with a staggering 92% saying administration is a major contributor to burnout. Those numbers underscore just how deeply and widely the administrative burden is felt and stress the critical need for streamlined solutions in our pursuit of transformative healthcare practices. AI has the power to grant that wish.
and yet...
In order to facilitate this, digital upskilling is necessary. But is it doable? Healthcare in particular suffers from a shortage of tech-savvy professionals. How healthcare providers would use all that additional time is also untested. What if instead of spending more time with patients by outsourcing administrative duties, they instead scale their business? Would that help solve our shortage of healthcare workers but just substitute one type of burnout for another? Could doctors see their connection to medicine fray by losing the time-consuming yet valuable step of typing up patient notes?