From the first few weeks of the user experience redesign to the private beta launch, we evolved and refined Melon through multiple rounds of prototyping and testing. For each iteration we recruited target users, identified key assumptions and questions, and received feedback on our designs. In later-stage user tests, we brought fully interactive prototypes, which helped us uncover usability issues around playing, finding and managing music.
Our tests and iterations helped us improve the product in 5 different ways. We:
- Simplified the information architecture and feature organization
- Improved music playback and overall usability
- Increased the connectivity between artists and artist-related content
- Created a modular and consistent system of UI components
- Balanced content personalization and platform curation
Prior to our rebrand work, the San Francisco Health Network's messaging placed emphasis on the providers and the system. The Network described itself as the City’s “only complete system of care.” The Network logo was an icon of the Golden Gate Bridge.
Through our work, we wanted to shift focus from describing the system to communicating the value added for the patient. We sought to:
- Publicly reaffirm San Francisco’s commitment to accessible health care for all of its residents, regardless of immigration status or insurance;
- Create a unifying brand that resonated deeply with patients and staff; and
- Give staff desperately needed tools to clearly and consistently describe the Network, its values, and its services.
- Give staff desperately needed tools to clearly and consistently describe the Network, its values, and its services.
- Give staff desperately needed tools to clearly and consistently describe the Network, its values, and its services.
- Give staff desperately needed tools to clearly and consistently describe the Network, its values, and its services.
- Give staff desperately needed tools to clearly and consistently describe the Network, its values, and its services.
- Give staff desperately needed tools to clearly and consistently describe the Network, its values, and its services.
- Give staff desperately needed tools to clearly and consistently describe the Network, its values, and its services.
- Give staff desperately needed tools to clearly and consistently describe the Network, its values, and its services.
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